To ensure you receive the full Ash Luxe experience, we kindly ask that you arrive at least 10 minutes before your scheduled appointment. This allows for a relaxed check-in and helps us stay on time for all clients.

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Late arrivals will incur the following fees:

• 10 minutes late – ₱350

• 15 minutes late – ₱400

• 20 minutes late – ₱450

• 25 minutes late – ₱500

• 30 minutes late – Appointment will be automatically cancelled, and the full cost will be charged​

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We appreciate your understanding and cooperation in valuing both your time and ours.

To protect the time and preparation dedicated to each appointment, we’ve put the following policies in place:

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Rescheduling

Rescheduling is allowed  2-4 weeks from your original appointment date, other wise your deposit will be forfeited and another deposit shall be made if you wish to make eanother appointment.
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Cancellations Within 3 Days

Cancellations made within 3 days prior to your appointment will be charged the full cost of the booked service.

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No-Shows

Clients who do not show up for their appointment without notice will also be charged the full appointment fee and may be required to prepay future bookings in full.

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Late Arrivals

We allow a 15-minute grace period. If you are 30 minutes late, your appointment will be automatically cancelled, and the full appointment cost will be charged. Failure to send remaining balance and client will be banned from any future bookings.

No Companion Policy

To maintain a calm, focused, and hygienic environment, we politely request that clients come alone to their appointment.
Only those with a scheduled booking will be allowed inside the studio.

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